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Mail : info@xiphiastec.com
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PAN No : AAACX0437D

Queue Management System



XIPHIAS Software Technologies Pvt Ltd,
HMS
8th Floor, B.M.T.C / T.T.M.C Building,6th Block,Kormangala Bangalore-95.

91-80-67601000
+91-80-25625999

info@xiphiastec.com

QUEUE MANAGEMENT SOFTWARE

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Needless to say, waiting causes annoyance to each and everyone, including customers as well as vendors. To save people from the long waiting lines, Queue Management System has been designed through which customers waiting times can be drastically decreased. It will also help in improving the service efficiency and increasing the revenues. This system revolves around organizing, engaging and decreasing the waiting time. No matter if you are managing a single room or a distributed enterprise, queue management system reportedly provides an enhanced experience to citizens, customers, employees and more.

QMS

The major points of dissatisfaction among customers are an excessive queue and waiting list, mostly in banks, retail stores, hospitals and government sectors where demands are always more than resources. In such scenario, queue management system is simply best.

XIPHIAS is one of the largest manufacturers and suppliers of queue management systems, across the globe that possesses over a decade experience of helping organizations to improve their customer flow by managing the queues. This software can be used for many different purposes as it makes easy for customers to set appointments and wait from any place of their choice. The software and hardware are engineered together to provide the best functionality and solutions to customers. Also, customers can receive the communications and alerts via notifications on app and SMSs.

WHY QUEUE MANAGEMENT SOFTWARE?

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Enhanced Customer Experience:

XIPHIAS developed Queue Management System starts with greeting customers followed by asking their reasons of the visit and provide a comprehensive detail about the waiting line status. Also, this system offers personal customer service and gathers valuable data for further records. It includes:

  • Make an online appointment
  • SMS, notifications and alerts
  • Reduces Customer waiting time
  • Enhanced Customer Experience
  • Eliminates haphazard queue
  • Ensures Seamless waiting time

Records Data and Insight:

Right from the first visit, interaction, experience, purpose, feedback, point of contact; the queue management system saves the required information of visitors and collects the data. It certainly helps in determining the more foot-traffic on any particular day, say weekends witness more crowd than weekdays and enable employees to offer better service intelligently. It includes:

  • Boosts productivity
  • Optimized staff performance
  • Easy to use features
  • Calculates waiting time
  • Allows customize settings

Paperless Solution:

XIPHIAS strongly believes in crafting solutions which are environment-friendly as well as help in keeping the place neat and clean. Queue Management System eliminates the need of taking printing tokens in order to wait rather the notifications, alerts and SMSs act as a medium to inform about the status of the queue.

  • Paperless queuing system
  • SMS, notifications and alerts
  • Wait from anywhere
  • Effective Solution to manage Customer Flow

Key Features

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Understand Customers’ Needs!

By observing the waiting time, understanding the customers’ requirements becomes easier and allows the vendor to take proactive approach to welcome them. Making the customers feel appreciated would certainly strengthen the bond.

Comments and Feedback!

Payroll Management software ensures all effective deductions in calculating net pay to the employee with input of gross pay. The necessary deductions are fed into the payroll software to be fixed as per company norms. The payroll software has provisions to include or exclude fields as per the benefit scheme of the business for its employees.

High Productivity!

By understanding the traffic for any particular branch on particular days, companies can arrange for more staff and help customers with enhanced services. Like, weekends witness more foot traffic than weekdays and the arrangements can be made accordingly.

Environment Friendly Solution!

Opting for the Queue Management System is one of the most effective environment friendly solutions that do not require any tokens. This way, the usage of papers can be drastically reduced and will be a step towards saving environment.

PACKAGES

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Version 7.01

Hospital Management System - Desktop Desktop
OR
Hospital Management System - Web Application Web

Version 7.02

Hospital Management System - Desktop Desktop
OR
Hospital Management System - Web Application Web
And
Hospital Management System - Bio Metric Bio-Metric

Version 7.03

Hospital Management System - Desktop Desktop
OR
Hospital Management System - Web Application Web
And
Hospital Management System - Bio Metric Bio-Metric
Hospital Management System - Smart Card Smart Card

Version 7.04

Hospital Management System - Desktop Desktop
OR
Hospital Management System - Web Application Web
And
Hospital Management System - Bio Metric Bio-Metric
Hospital Management System - Smart Card Smart Card
Hospital Management System - Kiosk Kiosk